Technical support

A person helping another person solve a problem on the computer.

Our SimulOPS support plans: scalable expertise for your needs

SimulOPS Mentoring

A half-day hands-on, intensive mentoring session for up to 3 engineers with one of our experts in your domain. Ideal for mastering a specific topic, unblocking a team, or getting started with our technologies.
€1,200(one-time fee)

SimulOPS Starter

€3,000 / year"For a solid technical foundation"Perfect for ensuring your tools are running smoothly.Core services:
  • Installation & setup support
  • Environment troubleshooting
  • Software bug fixes

SimulOPS Integrator

€6,000 / year"For operational reliability"Ideal for teams who need to ensure their existing workflows are robust and efficient.All of Starter plan, plus:
  • Debugging of existing models
  • Analysis of existing scripts
  • Performance optimization tips

SimulOPS Creator

€9,000 / year"For accelerated innovation"Our most popular plan for teams actively developing new simulations and methods.All of Integrator plan, plus:
  • Guidance on new model creation
  • Support for ex nihilo script development
  • Best practice recommandations

SimulOPS Architect

€12,000 / year"For strategic partnership"For organizations seeking high-level guidance to align their simulation strategy with business goals.All of Creator plan, plus:
  • Technology roadmap definition
  • High-Performance Computing (HPC) advisory
  • Strategic workshops

Built for teams, designed for flexibility

Standard in every subscription plan

Unlimited support

Submit unlimited requests via our dedicated client portal. We are here to help, as often as you need.

Guaranteed SLAs

We guarantee an initial technical response within a defined timeframe (72h standard) to get you on track quickly.

Team access

Your plan includes access for up to 5 named users, ensuring your core team is always covered.

Customize your plan with add-ons

Premium SLAs

Need a faster response for critical projects? Upgrade your SLA to 48h or 24h.

Extended user packs

As your team grows, you can easily add more named users to your subscription plan.

Need even more flexibility?

For specific, short-term projects or occasional expert needs, we offer an hourly-based support model.