Technical support

A team at your side

A person helping another person solve a problem on the computer.

Scalable expertise for your needs

SimulOPSStarter

€3,000/ year

For a solid technical foundation

Perfect for ensuring your tools are running smoothly.

Included5 simultaneous users
IncludedUnlimited support requests
IncludedGuaranteed SLAs, technical response within 72 h
IncludedInstallation and setup support
IncludedEnvironment troubleshooting
IncludedSoftware bug fixes
Not includedDebugging of existing models
Not includedAnalysis of existing scripts
Not includedPerformance optimisation advice
Not includedGuidance on new model creation
Not includedSupport for ex nihilo script development
Not includedBest practice recommendations
Not includedTechnology roadmap definition
Not includedHigh-performance computing (HPC) advisory
Not includedStrategic workshops
Not includedKnowledge management
IncludedAdd-ons

SimulOPSIntegrator

€6,000/ year

For operational reliability

Ideal for ensuring robust and efficient workflows.

Included5 simultaneous users
IncludedUnlimited support requests
IncludedGuaranteed SLAs, technical response within 72 h
IncludedInstallation and setup support
IncludedEnvironment troubleshooting
IncludedSoftware bug fixes
IncludedDebugging of existing models
IncludedAnalysis of existing scripts
IncludedPerformance optimisation advice
Not includedGuidance on new model creation
Not includedSupport for ex nihilo script development
Not includedBest practice recommendations
Not includedTechnology roadmap definition
Not includedHigh-performance computing (HPC) advisory
Not includedStrategic workshops
Not includedKnowledge management
IncludedAdd-ons

SimulOPSCreator

€9,000/ year

For accelerated innovation

Ideal for teams actively developing new simulations and methods.

Included5 simultaneous users
IncludedUnlimited support requests
IncludedGuaranteed SLAs, technical response within 72 h
IncludedInstallation and setup support
IncludedEnvironment troubleshooting
IncludedSoftware bug fixes
IncludedDebugging of existing models
IncludedAnalysis of existing scripts
IncludedPerformance optimisation advice
IncludedGuidance on new model creation
IncludedSupport for ex nihilo script development
IncludedBest practice recommendations
Not includedTechnology roadmap definition
Not includedHigh-performance computing (HPC) advisory
Not includedStrategic workshops
Not includedKnowledge management
IncludedAdd-ons

SimulOPSArchitect

€12,000/ year

For a strategic partnership

For organisations aligning their simulation strategy with business goals.

Included5 simultaneous users
IncludedUnlimited support requests
IncludedGuaranteed SLAs, technical response within 72 h
IncludedInstallation and setup support
IncludedEnvironment troubleshooting
IncludedSoftware bug fixes
IncludedDebugging of existing models
IncludedAnalysis of existing scripts
IncludedPerformance optimisation advice
IncludedGuidance on new model creation
IncludedSupport for ex nihilo script development
IncludedBest practice recommendations
IncludedTechnology roadmap definition
IncludedHigh-performance computing (HPC) advisory
IncludedStrategic workshops
IncludedKnowledge management
IncludedAdd-ons

SimulOPSStarter

€3,000/ year

For a solid technical foundation

Perfect for ensuring your tools are running smoothly.

Included5 simultaneous users
IncludedUnlimited support requests
IncludedGuaranteed SLAs, technical response within 72 h
IncludedInstallation and setup support
IncludedEnvironment troubleshooting
IncludedSoftware bug fixes
Not includedDebugging of existing models
Not includedAnalysis of existing scripts
Not includedPerformance optimisation advice
Not includedGuidance on new model creation
Not includedSupport for ex nihilo script development
Not includedBest practice recommendations
Not includedTechnology roadmap definition
Not includedHigh-performance computing (HPC) advisory
Not includedStrategic workshops
Not includedKnowledge management
IncludedAdd-ons

SimulOPSIntegrator

€6,000/ year

For operational reliability

Ideal for ensuring robust and efficient workflows.

Included5 simultaneous users
IncludedUnlimited support requests
IncludedGuaranteed SLAs, technical response within 72 h
IncludedInstallation and setup support
IncludedEnvironment troubleshooting
IncludedSoftware bug fixes
IncludedDebugging of existing models
IncludedAnalysis of existing scripts
IncludedPerformance optimisation advice
Not includedGuidance on new model creation
Not includedSupport for ex nihilo script development
Not includedBest practice recommendations
Not includedTechnology roadmap definition
Not includedHigh-performance computing (HPC) advisory
Not includedStrategic workshops
Not includedKnowledge management
IncludedAdd-ons

SimulOPSCreator

€9,000/ year

For accelerated innovation

Ideal for teams actively developing new simulations and methods.

Included5 simultaneous users
IncludedUnlimited support requests
IncludedGuaranteed SLAs, technical response within 72 h
IncludedInstallation and setup support
IncludedEnvironment troubleshooting
IncludedSoftware bug fixes
IncludedDebugging of existing models
IncludedAnalysis of existing scripts
IncludedPerformance optimisation advice
IncludedGuidance on new model creation
IncludedSupport for ex nihilo script development
IncludedBest practice recommendations
Not includedTechnology roadmap definition
Not includedHigh-performance computing (HPC) advisory
Not includedStrategic workshops
Not includedKnowledge management
IncludedAdd-ons

SimulOPSArchitect

€12,000/ year

For a strategic partnership

For organisations aligning their simulation strategy with business goals.

Included5 simultaneous users
IncludedUnlimited support requests
IncludedGuaranteed SLAs, technical response within 72 h
IncludedInstallation and setup support
IncludedEnvironment troubleshooting
IncludedSoftware bug fixes
IncludedDebugging of existing models
IncludedAnalysis of existing scripts
IncludedPerformance optimisation advice
IncludedGuidance on new model creation
IncludedSupport for ex nihilo script development
IncludedBest practice recommendations
IncludedTechnology roadmap definition
IncludedHigh-performance computing (HPC) advisory
IncludedStrategic workshops
IncludedKnowledge management
IncludedAdd-ons

SimulOPSStarter

€3,000/ year

For a solid technical foundation

Perfect for ensuring your tools are running smoothly.

Included5 simultaneous users
IncludedUnlimited support requests
IncludedGuaranteed SLAs, technical response within 72 h
IncludedInstallation and setup support
IncludedEnvironment troubleshooting
IncludedSoftware bug fixes
Not includedDebugging of existing models
Not includedAnalysis of existing scripts
Not includedPerformance optimisation advice
Not includedGuidance on new model creation
Not includedSupport for ex nihilo script development
Not includedBest practice recommendations
Not includedTechnology roadmap definition
Not includedHigh-performance computing (HPC) advisory
Not includedStrategic workshops
Not includedKnowledge management
IncludedAdd-ons

SimulOPSIntegrator

€6,000/ year

For operational reliability

Ideal for ensuring robust and efficient workflows.

Included5 simultaneous users
IncludedUnlimited support requests
IncludedGuaranteed SLAs, technical response within 72 h
IncludedInstallation and setup support
IncludedEnvironment troubleshooting
IncludedSoftware bug fixes
IncludedDebugging of existing models
IncludedAnalysis of existing scripts
IncludedPerformance optimisation advice
Not includedGuidance on new model creation
Not includedSupport for ex nihilo script development
Not includedBest practice recommendations
Not includedTechnology roadmap definition
Not includedHigh-performance computing (HPC) advisory
Not includedStrategic workshops
Not includedKnowledge management
IncludedAdd-ons

SimulOPSCreator

€9,000/ year

For accelerated innovation

Ideal for teams actively developing new simulations and methods.

Included5 simultaneous users
IncludedUnlimited support requests
IncludedGuaranteed SLAs, technical response within 72 h
IncludedInstallation and setup support
IncludedEnvironment troubleshooting
IncludedSoftware bug fixes
IncludedDebugging of existing models
IncludedAnalysis of existing scripts
IncludedPerformance optimisation advice
IncludedGuidance on new model creation
IncludedSupport for ex nihilo script development
IncludedBest practice recommendations
Not includedTechnology roadmap definition
Not includedHigh-performance computing (HPC) advisory
Not includedStrategic workshops
Not includedKnowledge management
IncludedAdd-ons

SimulOPSArchitect

€12,000/ year

For a strategic partnership

For organisations aligning their simulation strategy with business goals.

Included5 simultaneous users
IncludedUnlimited support requests
IncludedGuaranteed SLAs, technical response within 72 h
IncludedInstallation and setup support
IncludedEnvironment troubleshooting
IncludedSoftware bug fixes
IncludedDebugging of existing models
IncludedAnalysis of existing scripts
IncludedPerformance optimisation advice
IncludedGuidance on new model creation
IncludedSupport for ex nihilo script development
IncludedBest practice recommendations
IncludedTechnology roadmap definition
IncludedHigh-performance computing (HPC) advisory
IncludedStrategic workshops
IncludedKnowledge management
IncludedAdd-ons

			Most popular
Service	SimulOPSStarter	SimulOPSIntegrator	SimulOPSCreator	SimulOPSArchitect
	€3,000/ year	€6,000/ year	€9,000/ year	€12,000/ year
	For a solid technical foundation	For operational reliability	For accelerated innovation	For a strategic partnership
	Perfect for ensuring your tools are running smoothly.	Ideal for ensuring robust and efficient workflows.	Ideal for teams actively developing new simulations and methods.	For organisations aligning their simulation strategy with business goals.
5 simultaneous users	Included	Included	Included	Included
Unlimited support requests	Included	Included	Included	Included
Guaranteed SLAs, technical response within 72 h	Included	Included	Included	Included
Installation and setup support	Included	Included	Included	Included
Environment troubleshooting	Included	Included	Included	Included
Software bug fixes	Included	Included	Included	Included
Debugging of existing models	Not included	Included	Included	Included
Analysis of existing scripts	Not included	Included	Included	Included
Performance optimisation advice	Not included	Included	Included	Included
Guidance on new model creation	Not included	Not included	Included	Included
Support for ex nihilo script development	Not included	Not included	Included	Included
Best practice recommendations	Not included	Not included	Included	Included
Technology roadmap definition	Not included	Not included	Not included	Included
High-performance computing (HPC) advisory	Not included	Not included	Not included	Included
Strategic workshops	Not included	Not included	Not included	Included
Knowledge management	Not included	Not included	Not included	Included
Add-ons	Included	Included	Included	Included

Do you have specific needs?

For specific projects, short assignments or occasional expert needs, benefit from flexible hourly support.